Shipping policy

Shipping Policy – Santos Perfumes y Diamantes

Last Updated: 01/13/2026

At Santos Perfumes y Diamantes, we are committed to delivering your order quickly, securely, and with the care your luxury products deserve. Below you’ll find important details about our shipping process.

Shipping Methods & Delivery Times

Due to shipping regulations, perfumes and fragrances are considered flammable items and must be shipped using Ground shipping only.

  • Standard Ground Shipping (USA): 3 to 5 business days
  • Carrier Service: FedEx Ground or UPS Ground
  • Express Shipping: Not available for flammable items

Delivery times are estimates and may vary based on carrier delays, weather conditions, or high-volume seasons.

Order Processing Time

Orders are processed as quickly as possible:

  • Orders placed before 5:00 PM (EST) begin processing the same business day.
  • Orders placed after 5:00 PM (EST) will begin processing the next business day.
  • Processing times do not include weekends or holidays.

Once your order has been processed and shipped, you will receive tracking information via email.

Shipping Locations

We currently ship only within the United States.

Carriers

We ship using trusted carriers to ensure safe delivery:

  • FedEx Ground
  • UPS Ground

Carrier selection may depend on your delivery location and package requirements.

Protective Packaging

All orders are carefully packaged to ensure your items arrive in excellent condition:

  • Perfumes are securely packed to help prevent leakage or breakage.
  • Jewelry is shipped in protective packaging to avoid damage.
  • Gift packaging may be available at checkout (when applicable).

Tracking Your Order

Once your order ships, you will receive a confirmation email with:

  • Your tracking number
  • A direct link to track your shipment

Important Notes

  • Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
  • Shipping times may vary due to carrier delays, weather, or peak seasons.
  • Once the package is transferred to the carrier, delivery responsibility is managed by the shipping provider.

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Thank you for shopping with Santos Perfumes y Diamantes.
We appreciate your trust and look forward to serving you again.