Shipping Policy – Santos Perfumes y Diamantes

Last Updated: September 2026

At Santos Perfumes y Diamantes, we are committed to delivering your order safely, securely, and within the estimated delivery timeframe shown at checkout. Please review the information below regarding our shipping methods, rates, processing times, and delivery policies.

Shipping Methods & Delivery Times

Due to shipping regulations, perfumes and fragrances are considered flammable items and must be shipped using approved ground transportation methods.

• Standard Ground Shipping (USA): 3–4 business days
• Carrier Service: FedEx Ground or UPS Ground
• Express Shipping: Not available for perfumes or other flammable fragrance products

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high-volume shipping periods.

Shipping Rates

Our standard shipping rates are based on the total value of your order:

• Orders from $0.01 to $49.99: $4.99 shipping
• Orders from $50.00 to $148.99: $8.99 shipping
• Orders of $149.00 or more: FREE Standard Shipping

Shipping charges are displayed clearly at checkout before payment is completed.

Order Processing

Orders are processed as quickly as possible.

• Orders placed before 5:00 PM Eastern Time may begin processing the same business day.
• Orders placed after 5:00 PM Eastern Time will begin processing the next business day.
• Orders are processed Monday through Friday.
• Weekends and holidays are not considered business days.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Locations

We currently ship within the United States only.

We do not currently offer international shipping through our online store.

Carriers

We use trusted shipping carriers based on the product type, destination, and applicable shipping regulations.

Our primary carriers include:

• FedEx Ground
• UPS Ground

Carrier selection may vary depending on the shipping destination and package requirements.

Protective Packaging

All orders are carefully packaged to help ensure that products arrive safely and in excellent condition.

• Perfumes and fragrances are securely packaged to help prevent leakage or breakage.
• Jewelry is shipped using protective packaging to help prevent damage during transportation.
• Gift packaging may be available when offered at checkout.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to track your shipment

Tracking information may take several hours to become active after the carrier receives the package.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We will make every reasonable effort to assist before the order has shipped.

We cannot guarantee that an address can be changed after an order has already been transferred to the shipping carrier.

Carrier Delays

Once your package has been handed to the carrier, delivery is subject to the carrier's transportation schedule.

Delays may occasionally occur because of weather, holidays, operational disruptions, or other circumstances outside our control.

If you experience an issue with your delivery, please contact us and we will be happy to assist you.

Lost or Delayed Packages

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us.

We may assist you in reviewing the shipment status and, when appropriate, contacting the shipping carrier.

Need Help?

If you have questions about an order or shipment, please contact us:

Santos Perfumes y Diamantes
Email: customerservice@santosperfumesydiamantes.com
Phone: +1 (404) 853-9361
Website: santosperfumesydiamantes.com
Business Address: 3750 Venture Drive Ste B1, Duluth, GA 30096-1864, United States

Thank you for shopping with Santos Perfumes y Diamantes.