Refund policy
Refund & Return Policy
Last Updated: September 2026
At Santos Perfumes y Diamantes, we want you to be satisfied with your purchase. Please review our return and refund policy carefully before requesting a return.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unworn or unused
- With original tags, when applicable
- In its original packaging
- Accompanied by a receipt or proof of purchase
Perfumes & Fragrances
For health, safety, and product integrity reasons, perfumes and fragrances may only be returned if they are unopened, unused, and in their original sealed packaging.
Opened, sprayed, tested, or used fragrances are not eligible for return unless the product arrived damaged, defective, leaking, or incorrect.
Because fragrances may be subject to special shipping requirements, please do not send a fragrance return without first contacting us and receiving return instructions.
How to Start a Return
To request a return, contact us at:
Email: customerservice@santosperfumesydiamantes.com
Approved returns should be sent only after receiving return instructions to:
Santos Perfumes Y Diamantes
3750 Venture Drive Ste B1
Duluth, GA 30096-1864
United States
Items returned without first requesting and receiving return authorization may not be accepted.
Return Shipping
If a return is due to an incorrect, damaged, or defective item, Santos Perfumes y Diamantes will provide instructions for the return and, when applicable, a return shipping label.
For returns requested for other reasons, including a change of mind, the customer may be responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of an error on our part or a damaged or defective product.
Damages & Issues
Please inspect your order when it arrives.
Contact us as soon as possible if your item is:
- Damaged
- Defective
- Leaking
- Incorrect
- Missing from your order
We will review the issue and work with you to provide an appropriate resolution.
If possible, please include photographs of the item and packaging when contacting us about damage or defects.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Opened or used perfumes and fragrances
- Items that have been altered, worn, or damaged after delivery
- Final-sale items, when clearly identified as final sale at the time of purchase
If you have questions about whether a specific item is eligible for return, please contact us before sending it back.
Sale Items
Regular sale or promotional pricing does not automatically make an item non-returnable unless the item is specifically marked Final Sale.
Items explicitly identified as Final Sale cannot be returned or exchanged.
Exchanges
The fastest way to receive a different item is to request a return for the original item.
Once the return has been accepted, you may place a separate order for the replacement item.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 5 business days.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at: